Refund & Cancellation Policy

Each event has a refund policy

The host picks one of these presets when they create an event. It is shown on the event page and at checkout before you pay:

• No refunds: Tickets are non-refundable.
• Full refund until 24h before: Get 100% of the ticket price back if you cancel at least 24 hours before the event starts.
• 50% refund until 48h before: Get 50% of the ticket price back if you cancel at least 48 hours before the event starts.
• Full refund until 72h before: Get 100% of the ticket price back if you cancel at least 72 hours before the event starts.

Cancelling your booking

• Request a refund from the ticket in the Tickets tab. If it’s inside the event’s policy, it’s approved instantly and automatically.
• Refunds apply to the whole booking. For groups and tables, the person who paid requests it, and only before anyone on it has checked in.
• The ticket amount is refunded under the policy; the payment processing fee isn’t refundable.
• Promo-code discounts are not paid out. You get back a share of what you actually paid.

If the host cancels

Everyone gets an automatic refund of the full ticket amount, including the payment processing fee. You don’t need to do anything. The same applies if PullUp removes an event.

If you’re refused entry

Hosts can refuse entry under their house rules (age, ID, dress code, capacity, safety). That isn’t a cancellation and refunds then follow the event’s policy. If you think entry was refused unfairly, email us within 48 hours with your ticket and we’ll review it with the host.

Timing

Refunds go back to the original payment method. UPI usually arrives within a few hours; cards and net banking take 5 to 7 working days, depending on your bank. You’ll get a notification at each step.

Contact and grievances

Questions, complaints or requests about this document: operations@pullupnow.in. Include the reference code from any error message so we can find your case quickly.

Grievance Officer (IT Rules 2021 and DPDP Act 2023): [name, designation and address to be added before launch]. We acknowledge complaints within 24 hours and resolve them within 15 days.